Introduction
Bravo Security Services (“we,” “us,” or “our”) is a professional security company providing a range of protection services to clients in Calgary, Airdrie, Cochrane, Chestermere, Okotoks, and the surrounding Rocky View County in Alberta. This Privacy Policy outlines our unwavering commitment to protecting the personal information of our clients, website visitors, and any individuals we interact with in the course of our business.
This policy explains what personal information we collect, how we collect it, why we use it, and how we safeguard it. Our practices are designed to comply with Canadian privacy laws, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).
What Personal Information We Collect
We collect and process different types of personal information depending on your relationship with us. This information is always collected for legitimate business purposes.
Information from Clients and Potential Clients
- Contact Details: Your full name, business name, email address, phone number, and site address.
- Billing Information: Billing address, payment details, and financial information required for invoicing and processing payments.
- Security Assessment Data: Detailed information about your property or business premises gathered during site assessments. This is highly sensitive data that may include site layouts, identified vulnerabilities, existing security measures, and operational details.
- Service-Related Information: Instructions, contact lists for emergency coordination, and any other information necessary for the effective delivery of our security services.
Information from Security Operations
- CCTV and Surveillance Data:Video and audio footage collected by our security cameras during the provision of services at client sites. Please see the dedicated
section below for more details. - Incident Reports: Factual reports detailing events, observations, and actions taken by our security personnel during their duties. These may contain personal information of individuals involved in or witnessing an incident.
Information from Website Visitors
- Website Usage Data: We automatically collect information when you visit bravosecurity.ca, including your IP address, browser type, device information, and pages visited. This is collected through cookies and server logs.
- Form Submissions: Personal information you voluntarily provide through our contact forms, such as your name, email, and any message you send.
How We Collect Information
We collect information through various direct and indirect methods:
- Directly from You: Through contact forms on our website, phone calls, email correspondence, and in-person meetings or site assessments.
- Through Service Agreements: When you engage us for security services, we collect necessary information as part of the contract and service setup process.
- Through Technology: We use website cookies and analytics tools to gather data about visitor interactions. Our security equipment, such as CCTV cameras, collects data as part of its operational function at client sites.
Why We Collect It / How We Use It
Our collection and use of personal information are purposeful and limited to what is necessary.
- Service Delivery: To provide our core security services, including deploying licensed security guards, conducting mobile patrols, and managing site access.
- Security Assessments: To conduct thorough threat and vulnerability assessments and create a custom security plan for your property.
- Invoicing and Account Management: To process payments, manage your account, and send service-related communications.
- Emergency Response Coordination: To contact the appropriate individuals, including you or emergency services like the Calgary Police Service, in the event of an incident.
- Legal and Contractual Compliance: To fulfill our contractual obligations and comply with legal requirements under the Alberta Security Services and Investigators Act.
- Service Improvement: To analyze website usage data to improve our website’s functionality and user experience.
Who We Share It With
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information with trusted parties for the purposes outlined below:
- Vetted Subcontractors: In some cases, we may engage specialized, vetted subcontractors who are bound by strict confidentiality agreements to assist in service delivery. They are only provided with the information necessary to perform their specific function.
- Law Enforcement: We will disclose personal information, including incident reports and CCTV footage, to law enforcement agencies like the Calgary Police Service when required by law, such as in response to a warrant or court order.
- Insurance Providers: We may share necessary information with our insurance providers in the event of a claim.
- Payment Processors: Your billing information is shared with our secure third-party payment processors to facilitate transactions.
How We Protect Your Information
As a security company, we hold ourselves to the highest standards of information protection. We employ a combination of physical, administrative, and technological safeguards.
- Technological Safeguards: We use encrypted storage for sensitive data, secure servers, firewalls, and access controls to prevent unauthorized digital access. Our systems are regularly updated and monitored.
- Administrative Safeguards: Access to personal and sensitive information is restricted to authorized personnel who have a legitimate need to know. All our staff undergo a rigorous Criminal Record Check (CPIC) and are bound by confidentiality obligations.
- Physical Safeguards: Hard copy documents are stored in locked, secure facilities with restricted access.
CCTV and Surveillance Data
Where Bravo Security is responsible for CCTV and surveillance systems at a client site, we handle the collected data with extreme care.
- Purpose: Footage is collected solely for security and safety purposes, such as theft prevention, vandalism deterrence, and incident investigation.
- Access: Access to live and recorded footage is strictly limited to authorized security personnel and designated client representatives.
- Storage and Retention: Footage is stored on encrypted, secure servers. Retention periods are determined by client needs and legal requirements, after which the data is securely and permanently deleted.
- Disclosure: Footage is only disclosed to law enforcement when legally compelled or to assist in an official investigation.
Retention Policy
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example:
- Client account and billing information is retained for the duration of our business relationship and for a period afterward to meet financial and legal requirements.
- Security assessment data is retained as long as you are a client and securely destroyed upon termination of services.
- CCTV footage is typically retained for a limited period (e.g., 30-90 days) unless an incident requires it to be preserved for investigation.
Your Rights Under PIPEDA and Alberta PIPA
As an individual in Canada, you have rights regarding your personal information.
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Correction: You have the right to request the correction of any inaccurate or incomplete information.
- Right to Withdraw Consent: You may withdraw your consent for the collection, use, and disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
To make a request, please contact our Privacy Officer using the details below. We will respond to your request in accordance with applicable privacy laws.
Cookies and Website Tracking
Our website, bravosecurity.ca, uses cookies, which are small text files placed on your device. We use them to:
- Ensure the proper functioning of our website.
- Analyze website traffic and user behaviour to improve our services (e.g., via Google Analytics).
You can control and opt out of cookies by adjusting your browser settings. Please note that disabling cookies may affect the functionality of our website.
Third-Party Links
Our website may contain links to external sites that are not operated by us. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the “Last Updated” date.
Contact Us / Privacy Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our designated Privacy Officer:
- Privacy Officer: Bravo Security Services
107-55 Westwind Crescent NE
Calgary, AB, T3J 5H2 - Phone: (403) 351-1700
- Email: info@bravosecurity.ca